1. Seller and scope

These Terms and Conditions govern business purchases made through www.barbieriuniti.com from Barbieri Uniti S.r.l., VAT number IT04120510161, REA BG-436956 ("Barbieri Uniti", "we", "us").

Our company office is at Largo Adua 1, 24128 Bergamo, Italy. Our warehouse is at Via XXV Aprile 21, 24020 Scanzorosciate (BG), Italy.

For questions about an order, payment, delivery or product issue, contact [email protected]. Registered customers can also use the contact service in their account. Please contact us before sending goods to either address so that we can provide the appropriate return instructions.

2. Business customers and registration

Barbieri Uniti is a business-to-business supplier. Purchases are reserved for approved companies and professionals acting in the course of their business or professional activity. We do not accept purchases made for private consumer purposes.

To purchase, register a business account and provide accurate company, contact and billing details. Account applications are reviewed by our staff. We may request information or documentation needed to verify your business activity and tax details, taking account of the country in which your business is established.

If you place an order on behalf of a company, you must be authorised to do so. Keep your account details up to date and contact us promptly if you become aware of unauthorised access to your account.

3. Prices, discounts and minimum order

Prices are expressed in euros (EUR). Product prices are exclusive of VAT. Applicable taxes and delivery charges are shown separately in the order totals.

Prices and available discounts may depend on the price list assigned to your business, the products selected and the quantities ordered. Review the prices and totals displayed for your account before submitting your order. A previously downloaded price list does not guarantee the same prices for a later order.

The minimum order value is €150 for every customer category. This minimum is calculated on the total value of the products after discounts, excluding VAT and shipping charges. It applies equally to professional users, retailers, retail chains and wholesalers.

4. Placing an order

Before submitting an order, check the products, quantities, pack sizes, prices, billing details, delivery address and selected payment and delivery options. Correct any errors before completing checkout.

Your order is accepted automatically when you complete checkout, and the sales contract is concluded at that point. Any payment required before processing or dispatch remains due under the payment method selected.

Keep the order confirmation and quote your order number when contacting us. If you notice an error after placing an order, contact us promptly. Whether an amendment can be made depends on the order's processing and dispatch status.

If a product becomes unavailable or an error affects fulfilment, we will contact you about the affected items and the available options. Materially different products will not be substituted without your agreement. Any amount due back to you for items that cannot be supplied will be handled under section 10.

5. Payments

You can pay using the methods available for your order at checkout. Availability may depend on the destination, order type and the requirements of the payment provider. See Payment Methods for further information.

For bank transfers, use the payment instructions provided for your order and include the order number in the payment reference. Orders requiring advance payment are processed after the required funds have been received and reconciled. Any outstanding balance must be settled before dispatch, except where the selected payment method expressly provides otherwise.

If a payment fails or remains incomplete, follow the instructions in your account or contact us before attempting to place a duplicate order.

Where an instalment payment service is offered, its availability and payment schedule are subject to the provider's conditions. A payment arrangement with a third-party provider does not change the availability or delivery status of the products ordered.

6. Shipping and delivery

Available shipping services and the applicable charge are shown after you provide the delivery details for your order. Consult Worldwide Shipping for destination information and rates.

Orders are dispatched when the products are ready and the payment requirements for the selected method have been met. The time needed to prepare an order is separate from the carrier's transit time.

Delivery estimates depend on the destination and service selected. Customs clearance and other transport disruptions may affect them. If an order is delayed or delivery fails, contact us with the order number and any tracking information available.

Provide a complete delivery address and contact details, and arrange for the goods to be received. If the address is incorrect or delivery cannot be completed, contact us to agree the next steps, including any applicable redelivery costs before a new service is arranged.

The passing of transport risk is governed by the applicable law and any delivery terms expressly agreed for the order.

7. Collection by your own courier and international orders

If you select Local Pickup, you may arrange collection by your own courier. Wait until we confirm that the order is ready and coordinate the collection with us in advance. We do not charge a collection fee; you are responsible for the cost of the transport service you arrange.

The warehouse address is Via XXV Aprile 21, 24020 Scanzorosciate (BG), Italy. Selecting Local Pickup does not mean that an order is immediately available for collection.

For international orders, availability may vary by destination, including restrictions affecting particular products or brands. Applicable customs duties, import taxes and other import charges are the buyer's responsibility and are separate from the shipping charge.

Provide the business and import information required for the transaction. Tax treatment depends on the transaction, destination and relevant tax documentation; an account registration alone does not establish eligibility for a particular VAT treatment.

8. Checking the delivery and reporting a problem

Check the delivery promptly for damaged packaging, missing parcels, incorrect products and quantity discrepancies. Where possible, record visible transport damage or discrepancies with the carrier at delivery and keep the delivery documents and packaging.

Report any problem to [email protected] or through the contact service in your account. Include:

• your order number;
• the product name or SKU and the affected quantity;
• a description of the problem;
• relevant photographs and, where available, the batch number or serial number.

Contacting the carrier does not replace notifying us about a problem with your order. Send the initial notification promptly rather than waiting until you have collected every supporting document.

We may need further information or inspection of the goods to establish the cause and appropriate remedy. Contact us before returning goods and retain the affected items for assessment. These practical steps do not extend statutory notification periods or replace rights available under the applicable law.

9. Defective products and warranties

Business purchases remain subject to the seller's obligations concerning defects and incorrect performance under the law applicable to the sale. Any commercial warranty offered by a manufacturer is governed by that warranty's terms and is separate from the seller's legal obligations.

Where the Italian Civil Code warranty rules apply, Articles 1490 and following govern defects in the goods. As a general rule, Article 1495 requires defects to be notified within eight days of discovery, subject to different periods provided by law or valid agreement and to the statutory exceptions. For apparent defects in goods transported to the buyer, Article 1511 provides that the notification period starts upon receipt. Article 1495 also generally provides a one-year limitation period for a warranty action from delivery, subject to the rules and exceptions applicable to the claim.

These periods must not be treated as a universal deadline for every type of dispute or every international sale. Different rules may apply, including under the United Nations Convention on Contracts for the International Sale of Goods (CISG), where applicable.

Depending on the problem and the applicable rules, a remedy may include completion or correction of the supply, a price reduction or termination of the affected sale with a refund. Repair or replacement may also be available under an applicable warranty or by agreement. The assessment and return procedure does not remove any remedy to which you are legally entitled.

Use and store products according to their instructions. Normal wear, misuse and damage caused by improper storage are not, by themselves, evidence of a defect for which the seller is responsible. Opening a product to discover a defect is not automatically treated as a change-of-mind return.

10. Change of mind, cancellation requests and refunds

The statutory 14-day consumer cooling-off right does not apply to purchases made in the course of a business or professional activity. These Terms do not grant a general right to return products simply because you change your mind.

If you wish to amend or cancel an order, contact us promptly. Such a request is distinct from a claim concerning defective, incorrect or missing goods and must be assessed in light of the order status and the applicable contractual and legal rules.

Where a refund is due, we will confirm the affected items and the amount to be refunded, together with the relevant payment arrangements and any accounting documents required. The treatment of shipping and return costs depends on the reason for the refund and the applicable rules; it is not automatically the same for every case.

The absence of a consumer cooling-off right does not remove your rights relating to defective goods, errors in the supply or other failures to perform the contract.

11. Product handling and resale

Follow the manufacturer's handling, storage, use and safety instructions. If you resell products, retain the information and documentation needed for traceability and meet the obligations applicable to your own role and market.

If you identify a suspected safety issue, notify us with the product and batch or serial details. Cooperate with any applicable product safety or recall instructions. This section does not transfer the seller's or manufacturer's own legal obligations to the buyer.

12. Applicable rules and disputes

The law applicable to each sale determines the parties' rights and obligations, including any international sales rules that apply. These Terms do not exclude the CISG where it applies and do not establish an exclusive court or arbitration agreement.

Contact [email protected] first if you have a complaint so that we can assess it and seek a resolution. This does not prevent either party from using the remedies and competent courts available under the applicable law.

Nothing in these Terms excludes obligations, remedies or liability that cannot lawfully be excluded.

13. Privacy, versions and related information

Information about the processing of personal data and the use of cookies is provided in our Privacy Policy and Cookie Policy.

Updates to these Terms apply to future orders. The version applicable when an order is concluded continues to govern that order unless a subsequent change is agreed with the customer.

Read these Terms together with the information provided for the products ordered and the relevant payment and shipping information. If you identify conflicting information before ordering, contact us for clarification.