Frequently Asked Questions

Purchases are reserved for approved businesses and professionals buying for their business activity. We do not sell through this website for private consumer purposes. Register your business account and provide your company, contact and billing details.

Our team reviews your registration and may request further information to verify your business and tax details. You will receive an email when your account is approved. If you need help with your application, contact [email protected] using the email address you registered with.

Not necessarily. Availability for purchase can depend on your account, destination and restrictions affecting a particular product or brand. Sign in to check the products available to your business. If you cannot order an item, send us its name or SKU and your delivery country so that we can help.

Our Exclusive Brands & Distribution page lists our exclusive portfolio and the territories or sales channels covered. It also presents our own brands—The Goodfellas’ smile, Officina Artigiana and Mad Dog—and the worldwide distribution of Omega’s ROMA and EVO series.

No. Product prices are shown in euros and exclude VAT. Applicable taxes and shipping charges are shown separately in the order totals. Check the final total before completing checkout.

The minimum order is €150 for every customer category, calculated on the total value of the products after discounts, excluding VAT and shipping.

Prices and discounts may depend on your account, products and quantities. If something appears incorrect, email [email protected] with your registered email address, company name and the relevant product or SKU. Include an example of the price you are querying so that we can review it.

Sign in and choose Download Pricelist in My Account. A previously downloaded price list does not guarantee prices for a later order: check the current prices and totals displayed for your account before purchasing.

Yes. Sign in to My Account and choose Upload Orders. Upload an Excel or CSV file, or use the option to paste from Excel. Follow the instructions for product codes, review the matched products and quantities, then add them to your cart. You must still review the cart and complete checkout to place the order.

Your order is accepted automatically when you complete checkout. If you notice an error or need a change, contact [email protected] promptly with your order number and the change requested. Whether it can be made depends on the order’s processing and dispatch status. See our Terms and Conditions.

Use the methods offered for your order at checkout. Options can include cards, PayPal, bank transfer, Wallet and Scalapay; cash on delivery is limited to eligible orders delivered in Italy. Availability depends on the order and applicable requirements. See Payment Methods for details.

Where offered, Scalapay is available for purchases up to €1,500, subject to its approval and conditions. The approved amount may be lower. Available plans, instalments and any costs are shown during the Scalapay payment process. Check the total payable and repayment schedule before confirming. See Payments with Scalapay.

Yes. Select the Wallet option at checkout and review the credit applied. If your available credit does not cover the full order, pay the remaining amount using another available payment method. Check your balance under My Wallet in My Account.

Check the order status in My Account before placing another order. If the outcome is unclear, contact [email protected] with your order number and the payment method used. For bank transfers, processing starts once the required funds have reached our account and have been matched to your order.

The available services and shipping charge are shown after you enter the delivery details for your order. The cost depends on the destination and shipment characteristics, including weight and volume. Sign in, build your cart and enter your complete delivery address to see the applicable charge.

After payment is received, parcel orders are generally dispatched the same working day, while pallet orders are generally dispatched within two working days. If your selected payment method expressly allows payment on delivery, dispatch follows the requirements of that method. These are usual preparation and dispatch times. The carrier’s delivery time depends on the destination and service; customs clearance can also affect international deliveries.

Yes. Select Local Pickup when available at checkout. Wait for confirmation that your order is ready and coordinate collection with us before sending your courier. Collection is from Via XXV Aprile 21, 24020 Scanzorosciate (BG), Italy. We do not charge a collection fee; you pay for the transport service you arrange.

We serve businesses in Italy and internationally. Availability can vary by destination and product. Check the shipping options for your complete delivery address. Where applicable, customs duties, import taxes and other import charges are the buyer’s responsibility and are separate from the shipping charge. See Worldwide Shipping and our Terms and Conditions.

Contact [email protected] promptly or use Contact Us in My Account after signing in. Include your order number, product name or SKU, affected quantity, a description and relevant photographs. Keep the goods and packaging, and contact us before returning anything. Do not delay the initial report while collecting every supporting document. See the Terms and Conditions for the applicable procedures and time limits.

We do not accept change-of-mind returns for business purchases. This does not affect claims concerning defective, incorrect or missing goods. If you made an ordering error, contact us promptly so that we can assess whether an amendment is still possible. The Terms and Conditions explain the applicable rules.